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Service

Service

Here will provide the best service of our company

Self-Service Information

Self-Service Information

We are dedicated to delivering outstanding service through our expertise, enthusiasm, and streamlined processes. Should customers face any technical or operational challenges, our after-sales team is readily available to provide prompt and professional assistance.
Our Services <br>For All Kinds Of Problems

Our Services
For All Kinds Of Problems

At VOD Visual, we place equal emphasis on product excellence and customer care, aiming to exceed expectations by actively listening to feedback and offering tailored solutions. Our mission is to achieve complete customer satisfaction by providing reliable and responsive after-sales support.

FAQ

Are you a trading company or a factory?

We are the manufacturer and have import and export license. Our factory has obtained ISO9001 certification, and is able to independently research, customize, produce, sell all kinds of LED panel and provide international trading services.

What is your delivery time ?

Generally, 10-20 days after confirmation of your deposit payment.Specific time depends on order items and order quantity.

Can you manufacture products according to sample ?

Yes, we can produce by your sample or technical drawing.We have R&D team, we can also help to develop new molds and texture.

What is your payment term ?

30% deposit in advance, 70% before shipping.We will show you photos and packages before you pay the balance.

How to deal with the damaged goods after receiving the shipment?

Our sales colleagues not just follow to order and also the service after receiving the shipment, they understand the situation and position what’s to client clearly and properly to give feedback by action right away.